When a parent signs an incident directly in the centre (instead of through the emailed form), the envelope icon remains red even though the form has already been completed. This can be misleading, as the green pencil icon correctly indicates that the incident is complete.

We recommend updating the system so that the envelope icon also reflects completion (e.g., no longer showing red) once the parent has signed, regardless of how the signature was provided. This will help prevent confusion and ensure that status indicators are consistent and clear for users.