Feature Requests

we close down for the xmas period, can this be added to the system so that we do not have a lot of over due taks logged

Having a cancelled option for incidents that have been created in error, this way they are separated from deactivated or old data

This would provide a better update to the user and superuser for ticket progression, the closed is could be interpreted as being it's approved, completed or actioned

Would like mandatory fields that are linked only when resolving an incident. This way an incident can still be submitted even if those fields have nothing in them but the incident cannot be resolved until those fields have been completed.

Would like to be able to create document templates for such things as our policies and procedures and to have them searchable in 1Place. This way we can then link the documents to relevant checklists/incidents as necessary whilst ensuring that it is all standardised and staff always have access to the most recent changes.

The checklists to do list should be able to be sorted into categories/folders. We have Coordinator level checklists that are to be completed monthly by leadership, however due to the fact that all checklists throughout the service show on a coordinators list these checklists are often lost amongst the daily educator checklists. A filter feature would be extremely useful to combat this.

Checklist completion reports currently show the date as start of the week/month in the table header but the record of completion is just a tick, cross or progress bar. Teh reports & dashboard should show as a completion date instead.

We would like the feature to reassign ticket categories. For example if a service creates a maintenance ticket for a piece of furniture and our maintenance manager determines it cannot be fixed, it then becomes the responsibility of the design team to replace. Currently we cannot reassign a ticket to a new category but would like to be able to.

For individuals with multiple forms outstanding, I would like to see these grouped by individual so that when parents and carers are signing off on them, we are able to locate them all easily.

My suggestion is to go to have a button that says incident report. Click on it, then create new, then select, the room the child is in on a drop down button.